Aesthetician

POSITION DESCRIPTION: Aesthetician

Division/Department: Medical Skin Clinic – Skin Care

Reporting Relationship: Spa Leader

Compensation Structure: Monthly + Commission on Products

Position Summary:

To deliver skin, body and hair removal treatments according to license, protocols and rituals guaranteeing the guest the ultimate spa experience. Estheticians must portray a professional self-image and master treatment/product technical knowledge and skills.

Essential Duties and Responsibilities:

• Ability to perform all facial, body, and applicable add-on treatments offered on the menu according to protocols and rituals
• Interacts cooperatively with other team members to provide a seamless guest experience
• Discovers guests’ needs and makes appropriate treatment and home care recommendations
• Presents a warm, gracious, and professional persona toward guests and co-workers of both SkinFix& Essentia Clients.
• Adheres to a high professional image standard such as dress, appearance, language, and lifestyle
• Practices the highest standard of sanitation, neatness, and visual presentation
• Actively builds repeat clientele
• Attends and participates in all general and team meetings
• Assists with laundry and spa cleaning, even if an assistant is available
• Maintains treatment suite SkinFix/Essentia inventory and other organizational tasks
• Assist with billing of SkinFix/ Essentia Clients and reconciliation of books with any or all orders.
• Attends all in-house training and commits to outside continuing education
• Attends monthly, weekly, and daily meetings
• Open to coaching, roleplaying, and improvements to perfect skills
• Participates in all aspects of marketing/special events planning and execution, Fresha (Booking), SkinFix Social Media Accounts, Zoho Billing, etc.
• When asked, evaluates potential new team members for various positions (KPI’s Others)
• Assists new team members in training.
• Completes daily checklist of cleaning obligations and abides by all health & safety guidelines of the industry regarding sanitation, cleanliness, and safety
• Adheres to work schedule and has good work ethic and is s a team player and assists others whenever needed
• Maintains a positive and professional attitude
• Sets and achieves goals and targets

Desired Qualifications:

• Valid esthetic’s license
• Specialized skills and knowledge of facial protocols and knowledge of aromatherapy and applicable equipment
• Guest service-oriented with the ability to deliver the ultimate treatment experience
• Ability to follow protocols and directions
• Passion for continuing education
• A professional work ethic and image

Behavioral Characteristics:

• Guest service oriented
• Enjoys team environment and interaction with co-workers
• Excellent communications skills
• Flexible and cooperative
• Good organizational skills and follow-through
• Able to multi-task and improvise on the spur of the moment
• Energetic, able to work in a fast-paced environment
• Good with time management, promptness, completes treatments within the assigned time
• Good sense of humor
• Self-motivated and positive
• Able to work well under pressure
• Welcomes change
• Seeks out knowledge and enjoys learning/strives for professional growth

Measurable Performance Expectations:

• Monthly target and goal achievements
• Average service volume per guest
• Average service upgrades per guest
• Average home care volume per guest
• Guest retention rate
• Referral generation rate:
• Attendance
• Guest satisfaction rating
• Knowledge and skills
• Attitude
• Image
• Teamwork
• Work ethic