Job Description
CLIENT ACCOUNT ASSOCIATE
The Client Account Associate (CAA) is responsible for meeting growth expectations for add-onsales, sustaining of existing client base and services, and for supporting the productivity and profitability goals of the organization
JOB RESPONSIBILITIES
Meeting with customers at their place of business, in conjunction with emails and/or mobile communication to sell/market product lines and services.
Conduct forecasting exercises to ensure sufficient supply of products to clients.
To resolve the customers’ complaints and issues in conjunction with management so that the sales figures are sustained and/or improved.
Managing and interpreting customer requirements – speaking with clients to understand, anticipate and meet their needs.
To obtain new clients for the organization and arrange for the immediate delivery of those products.
To obtain information about the potential customers and to provide services of the organization that meet the clients’ demands.
Manage and grow Social Media Presence of the organisation in conjunction with the graphics/marketing team.
To develop innovative concepts and methods to improve the sales of the organization.
To do a thorough research on the field and acquire knowledge about the customers operations.
To do a thorough research on the field and acquire knowledge about the competitors’ products.
Maintain records of customer communication and contact details.
Follow up on customer quotations and orders.
Perform other duties related to the operation of the business as delegated by management.
